eServicePac 5Yr Onsite 24x7x4 Model 7977
Screening means initial remote problem determination (PD) or problem source identification (PSI) activity on a customer's service request that is performed by technical support personnel. Typically this is the first technical activity performed after the service request has been entered into the call management system and the customer has been entitled. Call screening results in the creation of the initial action plan to resolve the service request.
24x7 coverage - 24 hours per day, Monday through Saturday, 365 days a year.
IBM eServicePac. Anni: 5 anno/i, Tempo di servizio (giorni x ore): 7x24, Tempi di risposta: 4 h, Tipo: Sul posto